Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can click on the tracking number in the email to view the shipping status of your order.

• What if I didn't receive the confirmation email? Ensure to check your spam/junk folder and verify the email address linked to your account. If the issue persists, contact our Customer Support Team.
• How accurate is the tracking information? The tracking information reflects real-time updates from the shipping carrier. Note that there might be some delays in updates due to transit conditions.

Click on 'Forgot Password?' on the login page and enter your email address. We'll send you an email with a link to reset your password.

Unfortunately, we are unable to modify orders once they have been placed. However, you can easily return your order once received, and place a new order for the desired items.

We are sorry to hear that the item you received does not match the description. Please follow these steps to resolve the issue:

1. Contact Customer Support: Reach out to our Customer Support Team as soon as possible. Provide your order number, a detailed description of the issue, and any relevant photos of the item.
2. Return the Item: If the item needs to be returned, our Customer Support Team will provide you with a return shipping label and instructions on how to send the item back to us.
3. Replacement or Refund: Once we receive the returned item, we will inspect it and confirm the discrepancy. You can then choose to receive a replacement item that matches the original description or a full refund, including any shipping costs.

We strive to ensure that all our products meet your expectations, and we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we are committed to resolving the issue promptly and efficiently.